Sending your message from your registered email address makes it easier to match your request to your player account. Never include your password in a message.
Live Chat
9–22
Live Chat in the casino is available every day, including weekends.
Questions about payments or games
For payment queries, the date, amount and transaction number are helpful. For a game issue, providing the game name, time and device used makes it easier to investigate.
Player protection support
Our customer support team can also help with gaming limits, breaks and voluntary exclusion. If gambling is causing problems, independent counselling services can provide support.
Postal address
Casino du Lac Meyrin SA
Route de Pré-Bois 20
1215 Genève 15, Switzerland